Unless otherwise stated on the Site, all products sold by UCARSHOP are sold under the manufacturer’s warranty and conditions from the date of purchase.
Replacement products or refund (including shipping) will be provided by UCARSHOP where:
- a) The product is faulty or not of acceptable quality; or
- b) The product is not fit for its intended purpose; or
- c) The product does not match the sample or the UCARSHOP descriptions; or
- d) The product was damaged during delivery; and
- e) You can provide proof of purchase with the UCARSHOP receipt
Replacement product or refund will only be completed upon receipt and inspection of items that are deemed faulty or incorrectly supplied.
Where a warranty fault has been recognised and accepted by us, shipping expenses will be refunded. For any replacements where the shipping expense is being covered by UCARSHOP, the original shipping address will be used
Exchanges will only be provided on products that are clean, unused and in a saleable condition. This means that the product must be in its original packaging, including manuals and all accessories, and the product(s) is unopened, unused and in its original condition. All electrical components cannot be returned if packaging seal is broken.
If you receive an incorrect or faulty product please contact us within 48 hours of delivery here.