100% Fitment Guarantee & Returns
1. GET IN TOUCH
Please fill out the form below before sending an item back to allow for efficient processing of your return. Our Customer Service Team will be in contact Monday to Friday between 9AM – 5PM AEST excluding public holidays.
Complete the form below and we’ll get back to you.
2. WE'LL BE IN TOUCH
One of our Customer Service Team members will contact you with instructions on how to create your return shipping label to get your item back to us.
3. PACK & SEND
4. Make sure item is unused, undamaged and in original packagingMake sure the item is unused, undamaged, and in the original packaging with all accessories included.Do not attach the return shipping label to the product packaging. Doing so will void your return。
5. Securely place the items in your UCARSHOP delivery packagingSecurely place the items into your UCARSHOP delivery packaging (or a similar sized box if you no longer have it). Please ensure that your item is packed safely and securely to prevent damage in transit.
6. Follow the instructions emailed to youFollowing the instructions emailed to you, print your return shipping label, and securely tape it to the packaging your item was delivered in. Take care not to cover the barcode.
7. Return the goods in good condition to our designated delivery address.
Questions about returns
Can I return my parts?
We can only accept returns for items that are unused, undamaged, and in original packaging with all accessories. You have 30 days from the date of delivery to return items for an exchange, refund, or store credit.
Am I eligible for free shipping?
If the part supplied doesn’t fit the vehicle or intended purpose specified by us, we’ll happily pay for return shipping and provide a full refund or exchange as part of our 100% Fitment Guarantee.But if it’s the customer’s reason, then you must pay the shipping cost yourself.
- Returns from metro areas usually reach us within 10-15 business days and longer from regional or remote areas.
- Once your parts have been received, we will process your exchange, refund, or store credit within 2 business days.
- One of our Customer Service Team will be in touch once your return is complete.
Unless otherwise stated on the Site, all products sold by UCARSHOP are sold under the manufacturer’s warranty and conditions from the date of purchase.
Replacement products or refund (including shipping) will be provided by UCARSHOP where:
- a) The product is faulty or not of acceptable quality; or
- b) The product is not fit for its intended purpose; or
- c) The product does not match the sample or the UCARSHOP descriptions; or
- d) The product was damaged during delivery; and
- e) You can provide proof of purchase with the UCARSHOP receipt
Replacement product or refund will only be completed upon receipt and inspection of items that are deemed faulty or incorrectly supplied.
Where a warranty fault has been recognised and accepted by us, shipping expenses will be refunded. For any replacements where the shipping expense is being covered by UCARSHOP, the original shipping address will be used
Exchanges will only be provided on products that are clean, unused and in a saleable condition. This means that the product must be in its original packaging, including manuals and all accessories, and the product(s) is unopened, unused and in its original condition. All electrical components cannot be returned if packaging seal is broken.
If you receive an incorrect or faulty product please contact us within 48 hours of delivery here.